BOOKING TERMS & CONDITIONS

“Us” or “We”: Owners of Mid Wales Lodges
“You” or “Lead Guest”: Main person making the booking

Bookings

1. All bookings are made subject to availability and only become firm when the deposit is accepted by us.

2. An agreement between you and us will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The agreement binds you and all the members of your party.

3. The Lead Guest must be at least 18 years of age and have the requisite legal capability and authority to enter into an agreement at the time of booking. Bookings cannot be accepted from persons under 18 years of age.

4. By making a booking, the Lead Guest confirms that they have the  authority to book on behalf of the party and that all other party members agree that the booking is subject to these Terms & Conditions.

5. Failure to disclose all relevant information or comply with these terms may lead to termination of the agreement and loss of the booking.

6. We reserve the right to refuse a booking without giving any reason.

7. If you wish to add an extra guest after completing your booking, please call us to discuss your options. During peak season, we charge a set price for up to a maximum of 8 guests per lodge per week. During off-peak season, we offer a tier structure, charging for up to a maximum of 4, 6, or 8 guests. If your party meets the maximum number (either 4 or 6) for your confirmed booking during off-peak season, any extra guests will incur an additional fee in line with our current prices. For example, if you are a party of 4 and want to add an extra guest, you can request a booking upgrade to the next tier level (maximum of 6 guests) and pay the additional fee. All additional fees must be paid before arrival. If we discover the number of guests occupying the lodge is more than the number booked in, we reserve the right to either immediately terminate the booking without notice and without refund, or charge the weekly rate for additional guests, regardless of the length of stay.

Payment

1. All payments should be made directly to us either by bank transfer or card payment over the phone.

2. A non-refundable 25% deposit of the holiday cost is payable at the time of booking.

3. The balance must be paid no later than 6 weeks before your arrival date. If the balance is not received by the due date then this will be treated as a cancellation of the agreement by you and the time you have reserved will go back on sale.

4. Bookings made less than 6 weeks before your arrival date must be paid in full.

5. We are VAT registered. The price for the lodge rental includes VAT at the current rate of 20%. VAT invoices are available on request.

General information

1. Check in time is 5pm on the day of arrival and check out time is 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. Please let us know if you would like to request any changes to these times.

2. We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes. We are required by law to test the hot tub water twice daily, so will need to access the outside decking area each day at around 7.30am and 5pm to complete this procedure. The hot tub is also emptied, cleaned and refilled at each changeover of guests to meet legal requirements.

3. We shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds or hot tub/pool.

4. No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.

5. We are not responsible for the loss of any personal belongings or valuables of guests.

6. You are not permitted to sublet or share the property except with the persons included at the booking or subsequently included by agreement. The maximum number of persons allowed at the property is clearly stated and must not be exceeded. We reserve the right to terminate the booking without notice and without refund where this condition is breached.

7. We cannot be held responsible for natural disasters and circumstances that are beyond our control.

Safety and accessibility

1. Our lodges are custom-built to be fully accessible and we have endeavoured to list details of dimensions and provide clear access information in the property description. Please refer to our Accessibility page for further information, and ensure to notify us in advance of any additional requirements.

2. Upon arrival it is your responsibility to inspect the property and grounds and note any possible hazards. Also please check the layout so that you have a planned route to exit the property as easily as possible in the event of an emergency.

3. Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision.

4. All disabled equipment is freely available for guests to use, however any damage and breakages by guests must be fully paid for by the guests.

5. It is essential we are notified of all special requirements or equipment needed in advance of the stay – at time of booking or no later than when the balance is paid. It’s not always possible to facilitate special requirements at the last moment, though we will always try to do our best.

Lodge rules

1. Vaping or smoking anywhere inside the premises is not permitted. This must be strictly adhered to and any damage or extra cleaning caused by smoking will incur an extra charge.

2. No parties or events – the maximum number of persons using the accommodation at any time must not exceed 8 persons and only those listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

3. Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

4. Please lock the doors and close the windows when you leave the property unoccupied.

5. Please take care to switch off lights, heating, air conditioning or any electrical appliances when you go out.

6. Please do not move any furniture from one room to another.

7. No candles or incendiary devices to be brought into the lodge.

8. Guests must not use weapons, e.g., guns, air rifles, or knives, inside or outside the lodges.

9. We prohibit all e bikes or e scooters on our land or around the lodges. Guests are asked not to bring them under any circumstances.

10. No barbecues of any description are permitted in or around the lodges or on the grounds around the lodges.

Parking

1. Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties. Parking is available for up to 3 vehicles. If guests want to bring more vehicles, this can be arranged at an additional cost.

2. Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.

3. All lodges are linked along a single track 3m wide roadway and the speedlight on site will be 5mph. All drivers must give way to wheelchair users and pedestrians, with due consideration to all wildlife using the roadway including badgers.

Pets

1. Up to 2 pets are permitted per lodge, plus any assistance animals, if requested at time of booking. Only the number and type of pets agreed to on the booking confirmation will be allowed. If guests want to bring more pets, this can be arranged at an additional cost.

2. The adults are responsible for their children and their pets.

3. Pets must not be allowed on any soft furnishings or beds, and must not cause any annoyance in any way to other guests in adjoining lodges.

4. Guests are responsible for cleaning up after their pets. Any damage or extra cleaning caused by pets will be incur an extra charge.

Damages

1. This property is privately owned and in the grounds of our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house. We reserve the right to make a charge to cover additional cleaning costs if you leave the property in an unacceptable condition.

2. Please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action.

3. In making a booking you accept responsibility for any theft, breakage or damage caused by you, pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage.

4. The Lead Guest is responsible for the safe use and care of all disabled equipment. Any damage caused by guests will be recovered by the owner of Mid Wales Lodges.

5. Please note that the gantry hoist must not be used in stormy or bad weather conditions, or exposed to wet weather or water as this could lead to damage and a replacement cost of £1500. The hoist must be removed from the gantry after each use and recharged using the mains lead supplied.

Cancellation and Refunds

1. If you wish to cancel your booking you should advise us as soon as reasonably practicable by telephone and follow this with confirmation by email. The day of receipt of the written confirmation is the day that is deemed as the date of cancellation.

2. All cancellations must be notified in writing. If you cancel your holiday more than 6 weeks before it is due to start, then your deposit will be forfeit. If you cancel less than 6 weeks before the holiday, then the full balance remains due and is not refundable.

3. Cancellations or early departures due to inclement weather will not be refunded.

4. We may (but without any obligation to you) attempt to arrange a replacement booking slot for you if one is available.

5. Except in extenuating circumstances, the deposit is non-refundable.

6. We do not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled or errors corrected. We reserve the right to do so. If this does happen, it is our duty to contact the Lead Guest (by telephone where possible for major changes) and we will inform you of the situation and will refund payments already made where we have cancelled other than for reasons attributable to you.

7. We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

8. We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

9. Your booking will not be cancelled by us except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

Reviews & Feedback

1.  We may publish reviews or feedback on our website, social media, and in newsletters that guests leave, so long as their comments are reasonable and appropriate. Guests are welcome to leave anonymous reviews and feedback if they wish.

Privacy Policy

1.  Please visit our Privacy Policy and Cookies page for full details.

Complaints

1. If you have complaints regarding any service that we provide please inform us immediately in writing and within 7 days of the end of any arrangements booked through us.

2. If you do have a cause for complaint regarding the property, please inform us as soon as you are able, so that we can rectify the problem during your stay.

3. As soon as a problem arises it is essential that you contact us immediately. Discussion whilst you are at the property should enable the problems to be resolved straight away. Any formal complaint in writing must to be sent to us within 7 days of the end of your rental period.

Changes to Terms & Conditions

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

Law and Jurisdiction

These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable.)

Last updated September 2025.